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DOORS CRAFTER Co.
We know that homeowners demand a finished project that looks good, functions well, lasts a long time and results in the best value for their investment. We work within our client’s budget and schedule to ensure that the homeowner’s end desires are met. We ensure that all quality, financial, and project demands are strictly adhered to.

Our exclusive 12-step finishing process is like no other and is performed by experts in a controlled factory environment. This process employs quality stains with a comprehensive choice of colors, catalyzed sealers, sunscreens and coating for unmatched beauty. Then, fine hand sanding is completed in four different steps for a noticeably smooth finish. Finally, detailed hand-rubbing, which occurs after the last finish coat, adds a satin feel to the finish. This meticulous process attests to our artisans' commitment to the quality of every Doors Crafter Door. 

       DOORS CRAFTER WARRANTY


DOORSCRAFTER.COM ("DOORS CRAFTER COMPANY.") warrants, subject to the conditions and restrictions contained below, that each door manufactured and sold by DOORS CRAFTER COMPANY shall be free from defects in materials and workmanship from the time of manufacture until the time specified below: 

DOORS CRAFTER COMPANY offers a limited warranty for one (1) year on all doors, sidelights, transoms, and entryways from the date of shipment. All wood stile, rail and panel will have an extended warranty from warping and cracking for an additional 1 years. 
Should DOORS CRAFTER COMPANY fail to conform to this written warranty, DOORS CRAFTER COMPANY will, at its option either repair the door, replace the door or refund the original cost of the door to the buyer making the warranty claim. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED HEREIN, DOORS CRAFTER COMPANY. SHALL NOT PAY FOR THE COST OF LABOR, INSTALLATION, FINISHING OF THE REPLACEMENT OF ORIGINAL DOOR OR FOR ANY OTHER COST RELATING TO THE REPLACEMENT OF THE DOOR, ALL OF WHICH SHALL BE THE SOLE RESPONSIBILITY OF THE PERSON MAKING THE WARRANTY CLAIM.  

UPON DELIVERY AND BEFORE HANDLING DOORS CRAFTER COMPANY. DOORS 

1. If a defect is obtained at the time of delivery, the customer must note of all damage on courier deliver form/ticket and must contact DOORS CRAFTER COMPANY within 72 hours so we can uphold our commitment to excellence. 2. Check all doors for warping, cracking, broken glass, cracked moldings, stiles and rail that may be defective or freight damaged.  

DO NOT CUT, HANG OR FINISH A PRODUCT WITHOUT CHECKING ITEMS 1 AND 2 MENTIONED ABOVE.  

DEFINITION OF A DEFECT ON UNFINISHED WOOD DOORS 

Any joined parts that exceeds over 1/32” gap. Any portion of the door that is warped over 5/16” for 8-0 size door and ¼” for 6-8 size door. Any crack in the door that shows sunlight through.  

ALL WARRANTY ISSUES MUST BE SEND IN WRITING TO DOORS CRAFTER COMPANY.  

Under Warranty- 
Customers are required to notify DOORS CRAFTER COMPANY within 72 hours in the case that any of our doors are damaged in transit. If such a situation should arise, we at DOORS CRAFTER COMPANY will try our best to repair the door, replace the door or refund the cost of the door (Shipment fees are non-refundable). Claims will not include any costs for installing doors (ex: taking down defective door), finishing or hanging of new or temporary door or any other expense.  

If a balance is due, we will send you a refund check depending on how your original order was placed 
Additional Company Policies 

 CONDITIONS NOT UNDER WARRANTY 

1. Doors that were under cut without a bottom seal such as door sweep. 
2. Doors that have been installed in direct sunlight. 
3. Doors that do not have a proper over hang such as an awning or a roof to protect the door properly.
    The overhang must be at least 1/2 of the height of the door. 
4. Doors that are not finished with exterior oil-based material.
5. Doors that were trimmed more than 2" on top & bottom and 1" from each side.
 6. Doors with pre-finish such as water-base paint, shellac, water-base stain or any soft of sealant. 


FINISHING AND INSTALLATION OF DOORS CRAFTER COMPANY DOORS  
1. All doors must be fully sealed on all six sides with oil-based paint or oil-based sealer within 4-6 days of installation.
2. DOORS CRAFTER COMPANY doors require a minimum of 3 coats of Spar Urethane or Marine Varnish. 3. To prevent warping or cracking do not expose stained doors to direct sunlight or facing in a southwestern direction without protection.
 4. DOORS CRAFTER COMPANY will not honor the warranty if the door is finished with a poly-urethane finish or water-based sealer such as lacquer, shellac and white wash and this also includes water-based paint. 
5. All doors must have sufficient safeguard against direct abuse of the elements such as rain, direct sunlight, wind and nonstandard changes of temperature such as rising heat or extreme cold. 
6. All wood doors are not to be subjected to black paint. 
7. All doors must be properly installed and squared in order for the warranty to apply. 


THIS WARRANTY SHALL BE VOID UNDER ANY OF THE FOLLOWING CIRCUMSTANCES:
1.Any Remaining, unpaid balances existing past the due in customer account
2.The products have been abused
3.The products have been neglecting proper maintenance 


All Pre-Hung Orders-Are Final (Non-refundable/Non-changeable)  

All custom size orders are final.  

DISPUTE 
THE UNDERSIGNED CONSENTS TO THE PERSONAL JURISDICTION OF THE STATE AND FEDERAL COURTS LOCATED IN THE STATE OF FLORIDA IN CONNECTION WITH ANY CONTROVERSY INVOLVING OR RELATED TO THIS WARRANTY, WAIVES ANY ARGUMENT THAT VENUE IN SUCH FORUMS IS NOT CONVENIENT TO DOORS CRAFTER COMPANY, AND AGREES THAT ANY LITIGATION IN CONNECTION WITH THIS GUARANTY SHALL BE VENUED IN THE STATE OR FEDERAL COURTS SITTING IN HILLSBOROUGH COUNTY, FLORIDA. THE UNDERSIGNED KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVES THIS RIGHT TO TRIAL BY JURY IN ANY JUDICIAL PROCEEDING INVOLVING, DIRECTLY OR INDIRECTLY, ANY MATTER (WHETHER SOUNDING IN TORT, CONTRACT OR OTHERWISE) IN ANY WAY ARISING OUT OF, RELATED TO, OR CONNECTED WITH THIS WARRANTY.